A quiet revolution is underway, as more and more organizations embark on a telecoms update to Unified Communications (UC), replacing their dated telephony systems and realizing the global conferencing possibilities of UC.
However, many of these same organizations are also making a big mistake as their first step – turning to one of the ‘big players’ in the market. Too many of these big names have become complacent, and their slow pace of delivery, limited global provision and impersonal customer service are providing a 20th century solution to a 21st century situation.
Fundamental technological changes mean that it is now possible for a smaller, more agile company – like Pure IP – to operate much more efficiently on a global scale, compared to one of the ‘big beasts’ who are bogged down with their own vast ISDN ‘legacy’ networks. Many of these big players typically have a limited flexibility and will rely on “one-size-fits-all” solutions, instead of tailoring responses to their customers’ needs. Many businesses end up paying more for a deal that is inflexible, expensive and fails to deliver on the revolutionary potential of the technology.
On top of that, the service will be impersonal as you are transferred to an inexperienced call center, having to repeat an issue several times to a different series of ever-changing operatives. Problems that are not immediately simple may face the dreaded ‘ticket escalation’, which can see the whole customer service rigmarole continue ad-nauseam.
These common problems highlight the importance of opting for a global conferencing supplier that specializes in providing a truly global network. Pure IP provides aggregated services across multiple suppliers, so we can tailor our offering to you. Not only do you get a truly global conferencing network without hindrance, but you get it with greater flexibility and service as well.
The smaller size but greater agility allows a scalability of service – from the global to the personal. No matter where you are in the world, we believe that organizations should receive global conferencing with a personal touch, with no call centers or faceless ticketing systems. There should always a familiar contact at the end of the phone line – so you can trust that any query will be answered quickly and efficiently.
The contrast between the restricted, impersonal and unresponsive service from the so-called ‘big-players’, and the outstanding global conferencing options offered by smaller, smarter and more adaptable companies, is as stark as the contrast of old-fashioned ISDN and the potential of modern global conferencing.