Over the past six months, new functionalities have been added to the Direct Routing tool belt, ensuring corporations can get even more out of their voice communication solutions. As we hit the yearly mid-point, there is no better time to look back and evaluate these updates, especially with more functionalities on the way. Read our complete list below to get updated on the latest Direct Routing features:
Media Bypass Is Now Available
Importantly, companies with Teams phones and endpoints (except for Teams Web clients) can now use media bypass with Direct Routing. Media bypass enables companies to shorten the path of media traffic by keeping media between the client and the SBC instead of through the Microsoft Phone System. This can reduce the number of hops in transit and increase call quality. Read our blog post on media bypass to learn more.
Oracle and TE-Systems Are Certified Vendors
In early 2019, Oracle and TE-Systems became certified SBC providers for Direct Routing, joining vendors Audiocodes, Ribbon Communications, and Thinktel. Notably, both Oracle and TE-Systems support media bypass.
Direct Routing Numbers Can Be Assigned to Auto Attendants and Call Queues
Recently, Microsoft released a feature that allows users to assign Direct Routing numbers to auto attendants and call queues. This gives companies access to these call services without having to port numbers to Office 365, which can save Direct Routing customers significant time and resources and allows them to take advantage of the many benefits auto attendants and call queues offer, including custom menus, directory search, and call transfers. You can read more about creating auto attendants and call queues on our blog.
Attendants and Call Queues Can Be Created With the Teams Admin Centre
Recently, Microsoft released a service update that allows users to create auto attendants and call queues in the Teams admin centre, which will completely replace the Skype for Business admin centre. With this update, previously created auto attendants and call queues are migrated to the Teams admin centre and any newly created auto attendants and call queues will need to have an associated resource account.
There are several other features that were updated for auto attendants and call queues, including the ability to assign hybrid numbers. This allows customers with a Skype for Business server to enable Cloud call queues, although these users will likely migrate to Teams in the near future. Additionally, there is now a Round Robin routing option for call queues, which ensures call agents will receive the same number of calls from a given queue, an especially beneficial feature for inbound sales environments. Notably, this balanced routing feature was not previously available with Attendant and Serial routing.
In addition to these features, Microsoft is planning to release even more updates to Microsoft Teams, many of which are relevant to Direct Routing customers. This includes several additional updates for auto attendants and call queues, including the ability to transfer out to PSTN, to access voicemail shared mailboxes, and to enable extension dialling from auto attendants.
Take Advantage of Direct Routing
Microsoft Teams Direct Routing provides many innovative features that can help future-proof your corporate voice communications. That’s why it’s important to not only stay up to date on the latest features but also make sure they’re fully incorporated into your IT strategy. If you’re ready to get the most out of your Microsoft licensing investment, check out Pure IP’s flexible and quickly deployable Direct Routing solution, which includes failover engineering to geo-redundant secondary SBCs, 24/7 dedicated support, and international coverage in 90 countries.