A global technical consultancy with 20 sites decided to move away from their existing telephony environment, which was based in 3 regional clusters, to Microsoft Teams using Direct Routing. To prevent any delays or complications, and to ensure they could achieve feature parity between their old system and Microsoft Teams, they decided to take advantage of ReVeal.
Reveal was used to perform a report for each of the 3 regions to provide the customer with a comprehensive understanding of what they had in place, who was using the existing services, and to highlight the following crucial pieces of information:
Using ReVeal as part of the Discovery process at the start of their migration to Microsoft Teams streamlined everything from gathering their requirements, gaining visibility over potential complications, and configuring their new services.
When it comes to making any significant change to your telephone systems, it is important to have a clear understanding of your existing infrastructure and how it’s being used. Designed with multi-site organizations in mind, ReVeal is the perfect way to scope out your project, create an informed solution design, and identify any complications ahead of your roll-out.