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Junior Service Delivery Admin

  • Team: Service Delivery
  • Location: San Francisco

Overview

This is an exciting opportunity to join our growing Service Delivery team in the US with responsibility for managing the administrative aspects of Service Delivery and coordinating service delivery activities to ensure customers’ services and orders are fulfilled timely & effectively.

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Responsibilities

The responsibilities of this role include:

  • Administrative point of contact for customer orders, cancellations, and porting
  • Ensure that provisioning tasks are escalated correctly within the SLA
  • Coordinate with suppliers/vendors to ensure services are delivered on time to our customers
  • Coordinate with customers and Acct Mgrs to ensure the correct and complete information to fulfil customer orders
  • Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
  • Task prioritisation
  • Adhere to established processes and procedures
  • Provide clear and prompt communication with clients
  • Assist the GSDM with the production of weekly and monthly reporting
  • Assist the GSDM and Admin team on an ad hoc basis as required
  • Coordinate with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales.
  • Report on active deliveries, flagging  delivery dates and technical challenges

 

Skills & Experience

  • Good written and verbal communication skills
  • Attention to detail
  • Experience managing multiple priorities and parallel projects preferred
  • Previous experience in a Service Delivery or a Customer Support environment desirable
  • Strong organizational skills and time management
  • Associates or Bachelors degree preferred
  • Confident computer used, fluent in office applications such as Outlook, Teams, Excel & MS Word

 

Personal Attributes

  • You can maintain high levels of professional behavior even whilst working under pressure.
  • You are an excellent communicator, both written and verbal.
  • You can work to tight timescales, either alone or as a member of a larger team.
  • You are a responsible individual with a desire to take ownership of a problem and see it through to resolution.
  • You are open minded and can take a step back and look at a problem rationally, but without blinkers, enabling you to find alternate routes to success.

Junior Service Delivery Admin

  • Team: Service Delivery
  • Location: San Francisco

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