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Junior Service Delivery Administrator

  • Team: Service Delivery
  • Location: London

Overview

As part of the Service delivery team, this role will be responsible for managing the administrative aspects of Service Delivery and coordinating service delivery activities to ensure customers’ services and/or cancellations orders are fulfilled timely & effectively.

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Responsibilities:

  • Administrative point of contact for customer orders, cancellations and porting
  • Ensure that provisioning tasks are escalated correctly within the agreed SLAs
  • Liaise with suppliers/vendors to ensure services are delivered on time to our customers
  • Liaise with customers and Acct Managers to ensure that we have the correct and complete information from them to fulfil their requests
  • Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
  • Task prioritisation
  • Adhere to established processes
  • Provide clear and prompt communication with clients at all times
  • To assist the Service Delivery Manager with the production of weekly and monthly reporting
  • To assist the SDM and Admin team on an ad hoc basis as required
  • Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales
  • Report on active deliveries, flagging issues with missed delivery dates or technical challenges

Required skills & experience:

  • Good written and verbal communication skills
  • Attention to detail
  • Experience managing conflicting priorities and multiple parallel projects preferable
  • Previous Admin experience in a Telecommunications or similar Service Delivery environment desirable
  • Strong organisational skills and time management
  • Educated to a min of A Level standard
  • Confident computer used, fluent in office applications such as Outlook, Teams, Excel & MS Word

Personal Attributes:

  • You can maintain high levels of professional behaviour even whilst working under pressure.
  • You are an excellent communicator, both written and verbal.
  • You can work to tight timescales, either alone or as a member of a larger team.
  • You are a responsible individual with a desire to take ownership of a problem and see it through to resolution.
  • You are open minded and can take a step back and look at a problem rationally, but without blinkers, enabling you to find alternate routes to success.

Think you are qualified for this Position?

Junior Service Delivery Administrator

  • Team: Service Delivery
  • Location: London

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