Enable voice in Microsoft Dynamics 365 Contact Center

Enhance customer service with fully managed voice connectivity for Microsoft Dynamics 365 Contact Center. Our voice solution delivers pre-configured, scalable voice connectivity with ease.

Millions of users

Powering voice for millions daily

NPS of 88

Proud to have a customer service NPS of 88 - double the industry average

Over 80 countries

Actively supporting users in over 80 countries, more than any other provider

How it works

We simplify external calling for Microsoft Dynamics 365 Contact Center with a pre-configured and thoroughly tested solution, ensuring seamless integration and reliable voice connectivity.

With our secure and resilient global network, businesses can enable high quality inbound and outbound calling quickly and reliably within Dynamics 365 Contact Center, without the hassle of managing multiple providers or complex configurations.

Our process

We work with your team to assess your network, design the solution, and seamlessly migrate your voice services to Dynamics 365 Contact Center. After deployment, we provide 24/7 monitoring and ongoing management, giving you control through our online portal to manage usage and services.

We collaborate with your IT teams to audit and assess network readiness, mapping your voice environment and building user profiles to shape the ideal voice solution for your contact center.
After designing and testing your solution, we configure your Microsoft 365 tenant and connect it to our Direct Routing SIP trunks. Once ready, we seamlessly migrate your services and users to Microsoft Teams.
Our 24/7 technical support monitors your services, and our Teams Managed Service offers ongoing management and development for Teams Voice services.
Use our online portal to monitor usage, manage voice services, and migrate users onto Teams voice services.

Benefits

Our solution provides pre-configured, secure voice connectivity for Dynamics 365 Contact Center, reducing complexity and accelerating deployment.

Global coverage

Provides global reach and can be paired with managed SBC services, ensuring reliable voice services in the hardest to reach areas.

Speed & ease

Pre-configured multi-tenant trunks reduce setup time and complexity, making provisioning faster.

Integrations

Seamlessly integrate Teams with contact centers, legacy systems, third-party platforms, and analogue devices.

Unified solution

Easily interconnect your existing PBX or contact center for a unified voice solution.

Analytics & billing

Gain access to advanced usage reports and monitoring tools, with region-specific invoicing and detailed breakdowns of voice services.

Resilience

Geo-redundant infrastructure, intelligent routing, and failover ensure reliable voice connectivity during outages.

What's included

We offer comprehensive global voice solutions with fully managed services and tools that allow you to efficiently control and monitor your communications.

Global coverage

Reliable voice services in 137 countries with PSTN replacement in 50.

Managed services

Proactive managed services from deployment to monitoring, backed by 24/7 support.

Self-service portal

Control your communication systems through a simple, intuitive platform with flexible billing and advanced analytics.

Hear from our customers

Trusted by millions daily for voice connectivity.

“I know that at any point I can pick up the phone and immediately get through to someone on Pure IP

[Pure IP’s work] was done extremely well, to a very high standard and the delivery was excellent. Now we have the cloud service we need operating perfectly.

IT Director 888 Holdings Inc.

FAQs

Pure IP’s voice connectivity for Dynamics 365 Contact Center is a cloud-based voice solution that enables organizations to make and receive external phone calls within Microsoft Teams. It leverages Direct Routing to connect Microsoft Teams users to the Public Switched Telephone Network (PSTN) without requiring additional third-party applications or hardware.
No, it is a fully cloud-based solution. Unlike traditional PBX systems, there is no need for physical hardware, SBCs (Session Border Controllers), or complex on-premises infrastructure. This makes deployment simple, cost-effective, and scalable to meet the needs of businesses of any size.
Pure IP offers global coverage, with direct PSTN replacement services in over 50 countries and number coverage in more than 137 countries. This enables multinational organizations to unify their communications across different regions while maintaining local phone numbers and regulatory compliance.
Yes, security and compliance are key priorities for Pure IP. The service meets industry standards such as ISO 27001, GDPR, and local telecom regulations. Additionally, Pure IP’s network is fully encrypted and monitored 24/7, ensuring secure and reliable communications for businesses.
Deployment is fast and hassle free. Depending on the size and complexity of your setup, it can be fully operational within hours or a few days. Pure IP provides pre-configured solutions, guided setup, and expert support to ensure a smooth transition with minimal downtime.