Optimize Webex Contact Center with cloud voice

Enhance customer engagement with fully managed, high-quality voice connectivity for Webex Contact Center - secure, scalable, and easy to implement.

Millions of users

Powering voice for millions daily

NPS of 88

Proud to have a customer service NPS of 88 - double the industry average

Over 80 countries

Actively supporting users in over 80 countries, more than any other provider

How it works

We simplify external calling for Webex Contact Center with a pre-configured, fully tested solution that ensures seamless integration and reliable voice connectivity.

Powered by our secure and resilient global network, businesses can enable high quality inbound and outbound calling quickly and reliably within Webex Contact Center - without the complexity of managing multiple providers or configurations.

Our process

We work with your team to assess your network, design the solution, and seamlessly migrate your voice services to Webex Contact Center. After deployment, we provide 24/7 monitoring and ongoing management, giving you control through our online portal to manage usage and services.

We collaborate with your teams to audit and assess network readiness, mapping your voice environment and building user profiles to shape the ideal voice solution.
After designing and testing your solution, we configure your Webex environment and connect it to our pre-configured trunks. Once ready, we seamlessly enable your services and users with reliable voice connectivity.
Our 24/7 technical support monitors your services offers ongoing management and development for Webex voice services.
Use our online portal to monitor usage and manage voice services.

Benefits

Our solution delivers secure, pre-configured voice connectivity for Webex Contact Center, simplifying deployment and reducing complexity.

Global coverage

Provides global reach and can be paired with managed SBC services, ensuring reliable voice services in hard to reach areas.

Speed & ease

Pre-configured multi-tenant trunks reduce setup time and complexity, making provisioning faster.

Integrations

Seamlessly integrate Teams with legacy systems, third-party platforms, and analogue devices.

Cost reductions

Pay for what you use billing model and consolidation of vendors ensures significant cost savings.

Analytics & billing

Gain access to advanced usage reports and monitoring tools, with region-specific invoicing and detailed breakdowns of voice services.

Resilience

Geo-redundant infrastructure, intelligent call routing, and failover options ensure consistent voice connectivity even in the event of outages or network disruptions.

What's included

We offer comprehensive global voice solutions with fully managed services and tools that allow you to efficiently control and monitor your communications.

Global coverage

Reliable voice services in 137 countries with PSTN replacement in 50.

Managed services

Proactive managed services from deployment to monitoring, backed by 24/7 support.

Self-service portal

Control your communication systems through a simple, intuitive platform with flexible billing and advanced analytics.

Hear from our customers

Trusted by millions daily for voice connectivity.

“I know that at any point I can pick up the phone and immediately get through to someone on Pure IP

[Pure IP’s work] was done extremely well, to a very high standard and the delivery was excellent. Now we have the cloud service we need operating perfectly.

IT Director 888 Holdings Inc.

FAQs

Webex Contact Center is a cloud-based customer experience platform that enables businesses to manage customer interactions across voice, chat, email, and social media. It provides AI-driven automation, intelligent routing, and real-time analytics to enhance service quality.
It uses AI-powered insights, automated workflows, and intelligent routing to connect customers with the right agents faster. Real-time analytics and sentiment analysis help improve response quality and efficiency.
Yes, it integrates with CRM systems like Salesforce and Microsoft Dynamics, as well as communication platforms like Microsoft Teams. This ensures seamless access to customer data and unified workflows.
Absolutely, it follows enterprise-grade security protocols with encryption, compliance with industry regulations, and secure cloud infrastructure to protect customer data and communications.
Yes, being a cloud-based solution, it allows agents to work from anywhere with an internet connection, supporting remote and hybrid work models without compromising performance.
With pre-configured integrations and cloud-based deployment, businesses can set up Webex Contact Center quickly, often in days, minimizing complexity and downtime.