Cloud Enablement for Microsoft Teams

Our Cloud Enablement services are designed to make the migration to Microsoft Teams Phone smoother, faster, and worry free. From initial discovery to ongoing operational support, we provide everything you need to transition seamlessly and effectively, no matter what platform you’re migrating from.

Millions of users

Supporting millions of users daily

NPs of 88

Proud to have a customer service NPS of 88 - double the industry average

Over 80 countries

Actively supporting users in over 80 countries, more than any other provider

How it works

We work closely with your team to create a tailored support plan that aligns with your specific needs for Teams voice, whether you require full end-to-end service or a flexible mix of solutions.

Our team of expert consultants, technical architects, and project managers provide the guidance needed to ensure a smooth and scalable transition to the cloud. With the backing of our dedicated global service desk, we offer 24/7 support to keep your operations running seamlessly and aligned with your business goals.

Our process

A collaborative, step-by-step process to assess, design, and deploy your Teams Voice solution, tailored to your needs with the flexibility to select individual services or opt for a fully managed approach.

Conduct a comprehensive audit and readiness assessment to map out your telephony environment and plan a tailored migration strategy.

What you get:
- Insights into platforms, hardware, firmware, and connected devices
- User profiles, feature settings, and licensing
- Voice network readiness evaluation to ensure a seamless transition
Our experts create a solution designed to fit your needs with tailored configurations, features, and a structured migration plan.

What you get:
- Customized voice solution design, covering configuration, numbers, and features
- Comprehensive migration planning, including project timelines and phased transitions
Set up tenant configurations, implement policies, and ensure seamless user onboarding for a smooth transition to Teams Voice.

What you get:
- Configuration of your Microsoft 365 tenant with gateways, dial plans, and voice routing
- Testing for system and user acceptance, ensuring everything runs smoothly
- User onboarding, including early adopters and integration of existing Microsoft 365 profiles
Provide ongoing incident management, operational updates, and proactive reviews to keep your Teams Voice solution optimized and reliable.

What you get:
- Proactive incident resolution and administrative support
- Regular development reviews to keep your Teams Voice services evolving
- Reliable and continuous operational management to meet your business needs

Benefits

Our Cloud Enablement Services offer the expertise, flexibility, and efficiency you need to make your Microsoft Teams Voice migration a success.

Expertise you can trust

Minimize risks with our proven approach and deep experience.

Accelerated migration

Speed up your journey to Teams Voice with efficient processes.

Tailored solutions

Tackle complex needs with tailored designs and expert support.

Focused execution

Keep your migration on track without distractions or delays.

Support packages

Flexible support packages designed to complement your IT team, whether you need expert escalation assistance or a fully managed service for ongoing Teams voice operations.

Teams Voice Support

Provides expert escalation support for IT teams managing Teams Voice. It ensures quick incident resolution and technical guidance for optimization and growth, adding an extra layer of expertise to your in-house resources. Ideal for businesses needing reliable backup, it helps maintain a stable and efficient Teams voice environment.

Teams Voice Support Plus

Offers a fully managed approach, covering incident resolution, administration, and regular service reviews. Ideal for businesses with limited in-house resources, it ensures ongoing performance improvements while reducing the operational burden of managing Teams voice services and keeping your system optimized for evolving business needs.

FAQs

Cloud Enablement Services are ideal for organizations looking to transition to Microsoft Teams Voice, whether moving from legacy systems, hybrid environments, or other UC platforms. They’re perfect for businesses that want expert guidance, scalable support, and a customized approach to migration
Yes, our services are fully customizable. You can select specific capabilities, such as discovery or deployment, or opt for a complete end-to-end migration package tailored to your needs.
Absolutely. We specialize in complex migrations, including those involving legacy PBX systems, hybrid environments, and multiple UC platforms, ensuring a smooth and reliable transition to Microsoft Teams Voice.
Our Cloud Enablement Services are designed to work with Microsoft Teams, offering seamless integration and support for migrations from a variety of legacy systems, PBXs, and hybrid UC platforms.
We offer two levels of Teams Voice Support:
- Teams Voice Support: Provides escalation support for your in-house technical teams, helping resolve complex incidents and providing development assistance for future growth.
- Teams Voice Support Plus: A more proactive service that includes incident management, administrative support, and regular development reviews to optimize and evolve your Teams Voice solution. Both options ensure your services remain reliable and current.