Microsoft Teams Operator Connect

Easily add external calling to Microsoft Teams with Pure IP’s Operator Connect. Manage everything directly from the Microsoft 365 Admin Center and enjoy secure, reliable connections backed by our global voice network. No complex setup, no on-site hardware - just seamless PSTN calling for
your business.

Millions of users

Supporting millions of users daily

NPS of 88

Proud to have a customer service NPS of 88 - More than 2x the industry average

70%

Percentage of Operator Connect countries we cover

How it works

Connect Microsoft Teams to Pure IP’s global voice network in just a few clicks - no PowerShell or extra hardware required, all managed in Microsoft 365 Admin Center.

With direct peering into the Microsoft Azure Peering Service, we provide a trusted 1:1 network connection for enhanced resilience and optimal performance, ensuring fast, efficient enterprise calling.

Our process

We ensure a smooth deployment and reliable management of Operator Connect for your business:

Assist with tenant setup as needed, enabling Operator Connect functionality and connecting Pure IP’s voice services.
Simplify user provisioning and number assignment through the Teams Admin Center, reducing complexity.
Bring all your voice services together by combining Operator Connect, Direct Routing, and legacy systems for greater flexibility and seamless compatibility.
With 24/7 monitoring, technical-led support, and access to an intuitive customer portal for service management and tracking.

Benefits

Operator Connect with Pure IP provides a flexible and scalable telephony solution with powerful features:

Speedy deployment

Connect to a certified operator quickly, reducing the time and effort required for setup.

Simplified management

Provision, set-up and assign numbers directly in the Microsoft 365 Admin Center.

Cost savings

Cut infrastructure costs by eliminating on-site hardware with a cloud-based solution.

Security & reliability

Secure, resilient connections via Microsoft Azure Peering Service for enhanced QoS.

Combined support

Gain confidence with back-to-back technical support from Pure IP and Microsoft.

Easy scalability

Easily scale voice services across multiple locations while maintaining centralized control.

What’s included

We offer comprehensive global voice solutions with fully managed services and tools that allow you to efficiently control and monitor your communications.

Global coverage

Reliable voice services in 137 countries with fully compliant PSTN replacement in 50.

Managed services

Proactive management from solution design, and deployment to 24/7 support.

Self-service portal

Control your communication systems through a simple, intuitive platform with flexible billing and advanced analytics.

Hear from our customers

Trusted by millions daily for voice connectivity.

Pure IP has been an instrumental partner in the global telephony migrations I have worked on over the past few years.

Their expertise and services have been a key driver in streamlining what is sometime a complex journey to Microsoft Teams. By moving to Operator Connect with Pure IP, the businesses I’ve worked with have significantly reduced their dependency on on-premise telephony, making operations much more efficient. Their support has been invaluable in these transitions.

Will Talbot, 1plex

Microsoft’s partner in voice,
20 years and counting

Pure IP has been at the forefront of Microsoft voice services for two decades. As a Solutions Partner for Modern Work (Enterprise) with an Advanced Specialism in Calling, we were among the first to join Operator Connect as an original launch partner. Our tailored voice solutions ensure smooth, reliable integration, maximizing the value of Microsoft Teams for our customers globally.

FAQs

Operator Connect simplifies provisioning and management, eliminating the need for PowerShell commands, while Direct Routing offers more flexibility for integrating legacy systems.
Yes, you can mix options like Operator Connect and Direct Routing across your business. The choice depends on factors such as capabilities, coverage, and personal preferences.
Legacy systems and devices can often be integrated and consolidated into a single connected service for easier management. This is possible with Operator Connect or Direct Routing, depending on the carriers involved.
The ordering process varies by carrier—some offer automated options, while others follow more traditional methods. You’ll need to contact the carrier to place an order.
This depends on the carrier. Some providers, like Pure IP, offer services beyond the advertised PSTN replacement countries. For example, Pure IP provides SBC-managed services to extend geographic coverage, often in conjunction with Direct Routing Managed Services.
First, shortlist potential carriers through the Microsoft 365 Admin Center and research their offerings using the information provided. Once you’ve chosen a carrier, you’ll need to give them consent via the Admin Center and place an order directly. The carrier will then provision your numbers, which will appear in your Admin Center.