Shared Calling for Microsoft Teams powered by Pure IP

 

Shared Calling for Microsoft Teams allows multiple users to make and receive Teams Phone calls using the same single phone number, eliminating the need for multiple individual user phone numbers while still empowering users with Teams Phone.

Shared Calling integrates seamlessly with Microsoft Teams and can be managed through the Teams Admin Center, streamlining communication and reducing costs.

Pure IP is one of few Microsoft Certified Operator Connect Providers to support Shared Calling, giving businesses another scalable option to enable enterprise voice.  With our expertise in complex telephony deployments, we ensure seamless setup and management of shared calling to optimize your communication system.

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Advantages of Shared Calling for Microsoft Teams

 

Here are some key advantages of Shared Calling in Microsoft Teams that help improve communication, boost efficiency, and streamline call management for your team.

 

Cost efficiency

Reduces the need for individual phone numbers, cutting down communication costs. Ideal for organizations that don’t require direct phone lines for every employee.

Enhanced call management

Supports call delegation, enabling assistants or team members to make and receive calls on behalf of others. Enables better workload distribution for call handling within teams.

Flexibility and scalability

Easily scale up or down without the need for additional hardware or phone lines. Works across different locations, making it ideal for remote or hybrid teams.

Integration with Microsoft Teams features

Works seamlessly with call queues, auto attendants, and voicemail options. Allows call pickup groups and forwarding options to enhance team communication.

User-friendly and easy deployment

Shared Calling has a simple setup within Microsoft Teams without complex hardware or configurations. IT administrators can manage calling policies and permissions centrally.

Seamless customer experience

Ensures customers and partners reach a team rather than a single person, reducing wait times. Calls can be routed to available team members for faster response.

Testimonials

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I know that at any point I can pick up the phone and immediately get through to someone on Pure IP. [Pure IP’s work] was done extremely well, to a very high standard and the delivery was excellent. Now we have the cloud service we need operating perfectly.

IT Director

888 Holdings Inc.

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Pure IP has been an instrumental partner in the global telephony migrations I have worked on over the past few years. Their expertise and services have been a key driver in streamlining what is sometime a complex journey to Microsoft Teams. By moving to Operator Connect with Pure IP, the businesses I’ve worked with have significantly reduced their dependency on on-premise telephony, making operations much more efficient. Their support has been invaluable in these transitions.

Unified Communications Consultant

1plex