SeRVE for Microsoft Teams Direct Routing

Seamlessly migrate to Microsoft Teams Voice with a secure and easily deployable Direct Routing as a Service solution, with a range of services to support you through the planning, migration, and ongoing management of your Teams telephony environment.

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Migrating Telephony to Microsoft Teams

SeRVE for Microsoft Teams combines the resilience and global reach of Pure IP’s own voice network, with the speed and flexibility of our fully managed services, and around the clock access to our team of voice experts.

Expand your reach with a cloud-based Direct Routing service that connects Pure IP SIP trunks to Microsoft Teams without the need for on-premises hardware. Connect your teams seamlessly using a robust, geo-redundant network that has number coverage in 90 countries and fully compliant PSTN replacement services in 40, with dedicated connections into your Microsoft 365 tenant.


What is Microsoft Teams Direct Routing?

Supporting your every step to Teams

SeRVE for Microsoft Teams is about more than just Direct Routing. Simplify your migration, gain the visibility you need over your voice services, and take advantage of cloud communications, with a solution that can adapt to your requirements.

Cloud enablement

Accelerate your migration to the cloud with services to support you at every step of your Teams Voice journey.

Managed Services

Enhance your solution with fully managed services that continually support and develop your Teams Voice services

Automated migrations

Manage your voice services and migrate existing numbers to Teams in minutes through Pure IP’s online Customer Portal

24/7 Teams experts

Gain instant access to experienced voice engineers via telephone, email, or support ticket, whenever you need them


Eliminate the need for additional on-site hardware with Pure IP’s cloud-based global voice network

Fully compatible

Integrate with other telephony systems and call-based applications for consolidated management, even in mixed environments

How it Works

Discovery and planning

Working in collaboration with your teams, we help you audit, assess network readiness, and map your current voice environment, building out the user profiles and business requirements around which your voice solution will be shaped.

Stress-free migration

With a clear understanding of your voice requirements, we can design, build, and test your solution, configuring your Microsoft 365 tenant for the necessary voice services, and connecting to our Direct Routing trunks.

Once ready, the process of migrating your services and users to Microsoft Teams can begin.

Proactive management

As your Direct Routing service goes live, our technical support team will be there 24/7 to monitor your services and answer any questions. For additional support, take advantage of our Teams Managed Service, which provides ongoing management and development of Teams Voice services in your Microsoft 365 tenant.

Gain control

Access the online customer portal from any device to monitor usage and costs, manage your voice services, and even migrate users onto your Microsoft Teams voice services.

Streamline your Voice Communications with Confidence

Pure IP have worked closely with Microsoft for over 10 years, and have designed solutions for all of their Unified Communication products including Lync, Skype for Business on-premises and Cloud Connector Edition, ensuring our engineering team has the technical expertise to seamlessly deploy Direct Routing.

As a Microsoft Gold Partner, we deliver and manage highly specialized business communications for our customers so they can get the most out of their investment in Microsoft Teams.

Microsoft Gold Partner Logo 2021

What is included in SeRVE

Global voice network

Strength, scale, and reach


  • Coverage in 90+ countries, with fully compliant PSTN replacement in 40
  • Pure IP owned infrastructure with geo-redundancy built around 12 data centers
  • Platform neutral for consolidating services in mixed or multinational environments

Managed Services

Speed, flexibility, and expertise


  • Rapid deployment
  • Capacity overdraft facility
  • Proactive service monitoring and alerts
  • 24/7 engineer led customer service and support
  • Cloud enablement services

Management Hub

Insights, access, control


  • Utilization based pricing – only pay for what you use and need
  • Analytics and management information
  • Billing flexibility
  • Self-service portal

Unify Your International Voice
Communications with Pure IP


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Read our blog to learn more about Pure IP’s solutions and voice communication services:

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