SeRVE for Enterprise Voice is a cloud-based, fully managed global voice service designed specifically for the needs of large and multinational organizations. It incorporates Pure IP’s own SIP based voice network, delivered with a suite of technical support, managed services, and online tools that put you in control.
Simplify and enhance your communications management with SeRVE, the end-to-end voice solution that keeps your business connected. SeRVE provides more than just numbers and channels; whether your systems are on-premise, in the cloud, or in a hybrid environment, SeRVE offers you the flexibility to consolidate your voice services to a single network, with one provider.
Connected Voice with a Single Solution and Provider
Consolidate voice services
Eliminate the need to manage multiple carriers with a truly global, end-to-end communications solution
24/7 Voice experts
Instant access to experienced engineers 24/7 by phone, email, or through our online ticketing platform
Agile & scalable
As your business evolves, flexibly add or change voice services, with no need for another carrier
Stay connected using voice services available in 90 countries, and full PSTN replacement in 40
With infrastructure in 12 global Points of Presence, you can rely on our network to connect calls
Our platform neutral solution will help you get the most of your investments in hardware, UC solutions, and Contact Centers
How it works
Design and Build
Using your requirements as the starting point, your solution is designed and provisioned to include the appropriate number of channels, connectivity, add-on services, as well as all numbers – whether they are local, national, non-geographic, toll-free, new or existing.
Once built, your solution is ready to be implemented within your organization. Our service delivery and technical teams will work in close coordination during the whole project, ensuring everything goes smoothly and without delay.
Once operational, your account will be assigned to our technical-led support team, who will keep your services under 24/7 monitoring and provide you with quick answers and support when needed. As a customer, you will have instant access to these voice engineers by phone, email, and support ticket.
Access the online customer portal from any device to monitor usage and costs, manage your voice services, and identify trends using advanced reporting.
What is included in SeRVE
Global voice network
Strength, scale, and reach
Coverage in 90+ countries, with fully compliant PSTN replacement in 40
Pure IP owned infrastructure with geo-redundancy built around 12 data centers
Platform neutral for consolidating services in mixed or multinational environments
Speed, flexibility, and expertise
Capacity overdraft facility
Proactive service monitoring and alerts
24/7 engineer led customer service and support
Insights, access, control
Utilization based pricing – only pay for what you use and need